At EatyFity.com, we value your satisfaction and strive to deliver fresh, high-quality products.
This Refund & Returns Policy explains how we handle returns, replacements, and refunds.
Please read it carefully before making a purchase.
1. Eligibility for Return or Replacement
Due to the nature of our food and nutrition products, we can accept returns only in the following cases:
- You received the wrong product or an item not match your order.
- The product was damaged, leaked, or tampered with during delivery.
- The product has expired or is not fit for consumption at the time of delivery.
We do not accept returns if:
- The product has been opened, used, or partially consumed.
- You changed your mind or no longer want the item after delivery.
- The product was purchased under a discount, sale, or combo offer (unless damaged or incorrect).
2. Time Frame for Reporting
If your order qualifies for return or replacement, please contact us within:
- 24 hours of receiving a damaged or defective product, or
- 48 hours for missing or incorrect items.
After this period, we may not be able to process your claim.
3. How to Request a Return or Refund
To initiate a return or refund:
- Email us at [Insert Official Email Address] with your Order ID and reason for return.
- Attach clear photos or videos showing the issue (e.g., damaged packaging, wrong product).
- Our team will review and respond within 2–3 business days.
- If approved, we will arrange for pickup or replacement as applicable.
4. Refund Process
Once your return is approved:
- Refunds will be processed to your original payment method within 5–7 business days.
- If payment was made via COD (Cash on Delivery), we will issue a store credit or bank transfer after verifying your details.
- Shipping charges (if any) are non-refundable unless the issue is due to our error.
5. Non-Returnable Products
For health and hygiene reasons, we cannot accept returns of:
- Opened or used packs of food or seeds
- Gift cards or promotional items
- Products purchased during clearance or festive sales
6. Damaged or Incorrect Product Policy
If you receive a damaged or incorrect item:
- Do not discard the product or packaging.
- Take photos immediately and contact us within 24 hours.
- Our team may arrange a pickup or replacement depending on the situation.
7. Cancellations
- Orders can be cancelled only before dispatch.
- Once shipped, the order cannot be cancelled or modified.
- If cancelled before dispatch, your refund will be processed within 3–5 business days.
8. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please request a return (if eligible) and place a new order.
9. Contact Us
For any questions about refunds or returns, please contact our support team:
📧support@eatyfity.com
🌐 www.eatyfity.com